The Enrollment Services Division is committed to delivering Exceptional Service to every customer, every time. Our approach is built on two foundational cornerstones: Development and Empowerment. These principles guide our actions and ensure that we continually improve, adapt and meet the unique needs of our customers. By embedding these core values into every interaction, we aim to create lasting relationships based on trust, respect and unparalleled service.

Foundational Cornerstones

1. Development: We invest in the growth of our employees, encouraging continuous learning and skill development to foster a high-performing, knowledgeable and capable customer service team.
2. Empowerment: We trust and empower our team members to make decisions that benefit the customer. By enabling our staff with innovative technological tools, knowledge and autonomy, they can take action swiftly and confidently to resolve issues.

Pillars of Success 

1. Service-First Focus:  We prioritize the customer experience above all else, aiming to exceed expectations in every interaction.  Our approach is proactive, anticipating customer needs and addressing them before they become issues.  We demonstrate a strong commitment to going the extra mile to ensure customer satisfaction, creating a culture where the customer’s best interest is always at the forefront of our actions.
2. Problem Solving:  We approach every customer challenge with a solution-oriented mindset, tackling issues promptly and thoroughly.  We focus on understanding the root cause, not just the symptoms, and work collaboratively with customers to find the best solutions. Creativity and adaptability are encouraged, as we believe every problem has a solution that can be discovered through thoughtful analysis. Through our approach of teaching and guiding, we help customers develop the skills to resolve issues independently, fostering confidence and long-term success in their interactions with us.
3. Empathy:  We genuinely listen to our customers' concerns, ensuring they feel heard and valued. We respond to every inquiry with patience and compassion, acknowledging each customer’s unique situation.  We tailor our responses to the emotional needs of the customer, showing understanding and care at every step of the interaction.
4. Professionalism:  We conduct ourselves with integrity, respect, and courtesy in all customer interactions. Our communications, both verbal and written, are clear, concise, and respectful, creating a positive and lasting impression of our brand.  We maintain a calm and positive demeanor, even in challenging situations, ensuring that customers always feel valued and respected.

Exceptional Service Working Group

• Frank Gomez - Scholarships and Financial Aid
• Hailey Lavigne - Admissions
• Michelle Loredo - Communications and Marketing
• Tanya Martinez - Enrollment Services
• Leylah Sacky - Integrated Enrollment Services
• Johanna Smart - Campus Solutions Services
• Andre Ward - Student Business Services
• Carrie Young - Office of University Registrar