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Call Center Phone Interruption

UIT Alert: Call Center Phone Interruption

Current Status

ResolvedCall Center Phones Restored

Resolution Statement

Actions and Root Causes

resync UCC1 - Call Center Services.

Corrective and Preventative Measures

Insure systems sync properly. 

Affected Services

  • Call Center (Anywhere365)
  • Unified Communications (Skype for Business)

Event Updates

ResolvedCall Center Phones Restored
January 18, 2024 , 11:30 AM
All call centers phones are opperational.
DisruptedCall Center Phone Interruption
January 17, 2024 , 9:00 AM

Call Centers within UH campus are experiencing phone issues.
Please contact FixIt, Help Desk via their online site.
Specialists are aware of this situation and working diligently to correct this issue. Updates to fallow.